Wednesday, July 15, 2015

Rise To The Occasion: In-store music



Eroski's a strange old shop. Not just one. They all seem to be at it. I mean, when were they transported back in time to the days of ooh, Gary Davies and converted into 1980s' radio stations circa the era of Gary or Bruno or Simon Bates? What will they do next? Have the shoppers weeping in the aisles not because they've run out of stock but because of "Our Tune"?

There aren't actually any what were once called disc jockeys as such (they're now presenters, a job title with far greater gravitas), but you never know. Wasn't Chris Moyles discovered as the in-house DJ at Top Shop in Leeds or something like that? And look what happened to him. What has happened to him?

There has to be some method to the Eroski 1980s music madness, though I am blowed if I know what it is, why it is and who's responsible. What thought process is applied in order to come up with Climie Fisher's "Rise to the Occasion" while one is helpfully trying to explain the intricacies of weighing your own fruit and veg to a disorientated British tourist, rendered even more disconcerted by straining to recall what the song is and so completely incapable of taking instruction. "Look, see that picture. It's an apple. And its number is?" A complete waste of time.

There is, as with most things shopping, a psychology to all this, but what it is in Eroski's case is anyone's guess. I posed myself this very conundrum the other morning when attempting to figure out the point of Tears for Fears' "Advice for the Young at Heart". A pleasant tune, but was it having any discernible influence? Apart from making me tarry longer, simply because it is a pleasant tune and I wanted to listen to it, then no. The same Gouda slices as usual were launched into the bottom of the new, extra-deep, extra-non-customer-friendly trolley thing they've introduced, bouncing off the familiar iceberg lettuce, bunch of green bananas and bottle of moderately priced vino tinto. Was I inclined to draw on the inspiration of the music of the two largest egos known to the history of popular music - Roland and Curt - and indulge in an impulse purchase? Was this the thinking? Well no. Besides, who actually makes impulse buys in supermarkets? Oh, it's Tears for Fears, I must acquire that toaster or half a ton of mangoes.

There again, tarrying may have something to do with it. Find yourself propelled back to a nostalgic time when men turned themselves into wimpish extras from "Star Wars" (as with, for example, A Flock of Seagulls), and you are motivated to lurk and linger (possibly), and the longer the lingering, the greater the embarrassment that you aren't actually buying anything: only listening to the music. Oh well, might as well get some toilet rolls: you can never have too many anyway.

Yes, there is a great deal of psychology, and some of it which isn't total Horlicks (not that Eroski sells this). For example, it has been found that playing classical music can induce a tendency to spend more (this was from a study in a wine store): all to do with an implication of sophistication. Some of it does make sense. No music at all, and the store is unwelcoming. Hence, you would spend less because you want to get out quicker, though not as quick as if thrash metal was being played at high volume.

But while accepting there is this psychology, I still struggle to understand it in the Eroski context. Why 1980s music? Why all English? It has occurred to me that maybe the music is not for the shoppers but is to make shopworkers' lives more agreeable, but then wouldn't they benefit from selections by Enrique Iglesias and other Spanish hitsters? Probably not, as all Spanish hitsters sound exactly like Enrique and only have one song between them.

No, I don't get it and indeed I'm inclined to believe that it has nothing whatsoever to do with shopper behaviour or making workers' days more pleasant than the constant grind of having to ask for "Tarjeta Eroski" and try to flog you an almond cake or deodorant that's on special offer. It's all to do, I suspect, with DJs. Not Gary Davies or Bruno Brookes, but the DJs down the local fiesta, the ones who insist on putting DJ in front of their names just in case you hadn't realised they were DJs. (No self-respecting "producer" with a USB stick and a Mac armed to the hard-drive gunwales with mixing software would pitch up at, say, Magalluf's BH with DJ in front of his name.) No, the fiesta DJs are in thrall to Climie Fisher and the 1980s. It is from them that Eroski has taken the lead. Or is it the other way round?

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